Cooloff Widerrufsbutton

The withdrawal button EU law now requires

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Přehled – Cooloff Widerrufsbutton

Statutory button wording in all 24 EU languages
The form opens directly, with no step in between
Acknowledgement of receipt emailed immediately
Order matching and one-click refund for your store

Since 19 June 2026, Article 11a of the EU Consumer Rights Directive requires online traders selling to consumers in the EU to provide a withdrawal function on their website. In Germany it is §356a BGB. It is not a contact form and not a policy page: it is a labelled button, a short form, and an acknowledgement of receipt on a durable medium. Cooloff adds exactly that. The button carries the statutory wording for each language, taken from the official EU texts, in all 24 languages. The dialog opens straight onto the form, with no step in between, as the directive requires. The acknowledgement is emailed the moment the form is submitted, with the content of the declaration and the exact time it arrived. Your dashboard lists every declaration with its reference, the exact time and the acknowledgement sent, exportable as CSV. With a connected store it matches the order by number and buyer email, tells you whether the 14-day period has run, and cancels and refunds in one click. It never auto-cancels an order that is already fulfilled, because the goods have to come back first. Cooloff does not decide whether a withdrawal is valid and does not give legal advice.

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