Business hours, away form, and leads you can export
Unlimited visitors on every plan, including Free
WhatsChat adds a lightweight, floating communication hub to your website, connecting visitors directly to your team through channels they already use daily, including WhatsApp, Instagram Direct, Facebook Messenger, Telegram, SMS, and email. The interface is designed to blend cleanly into any existing layout through an isolated shadow DOM container, preventing style conflicts with your site's native CSS.
Incoming conversations are designed to carry meaningful browsing context, allowing agents to see product references or page origins alongside incoming inquiries. Profiles can display agent names, departments, and active statuses to provide a personal point of contact, while automated schedules collect leads through offline forms when your team is away. Store owners can also tailor greeting prompts based on visitor activity, such as items currently held in a cart.
Built-in reporting tools track conversation channels, peak engagement hours, and referral pages to help refine customer support workflows. The service operates without view-count restrictions across tiers, including a standard free plan that supports a single WhatsApp agent with full monthly visit traffic.