Cited answers from your own pages — shoppers can check every claim
Honest refusals, logged as a ranked list of content to write
Pre-sale questions become leads with the conversation attached
Conversations, analytics and knowledge in one dashboard
Matter Chat is an AI support widget that answers your visitors from your own content — your pages, policies and FAQs — with citations they can check. Install takes one authorization: the app places the widget on your site through the platforms's own API and adds your site's domain to your allowed list. Nothing to paste, no code panel to open.
When the assistant doesn't know, it says so — and every unanswered question lands in a ranked list of content worth writing. Visitors who want a person leave their email and the conversation comes with it, so a pre-sale question becomes a lead instead of a missed visit. Handoffs reach you by email, Slack, Discord, Telegram or SMS.
Your dashboard holds everything in one place: live conversations you can join, analytics on what people actually ask, and the knowledge the assistant answers from. The widget speaks your visitors' languages and matches your site's look.
You'll need a free Matter Chat account (matterchat.co) — connect it once and pick which assistant runs on this site. Uninstalling the app removes the widget completely.